Return and Refund Policy

Homefish aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Return Policy: We at Homefish are committed to providing our customers with high-quality products and exceptional customer service. If you are not satisfied with your purchase, we offer a hassle-free return policy. Our return policy lasts for 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact our customer service team within the 30-day period and provide your order number and reason for the return. We will then provide you with a return shipping label.

Refund Policy: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 10 business days to process and appear in your account, depending on your bank or credit card company’s policies.

If you received a defective or damaged item, please contact our customer service team within 7 days of delivery to initiate a refund or exchange.

Cancellation Policy: If you need to cancel your order, please contact our customer service team as soon as possible. Orders that have already been shipped cannot be canceled. If your order has not yet shipped, we will cancel your order and issue a full refund.

Note:
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquiries submitted within the Inquiry Period. If you would like to check for packages you didn’t receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 30 days from the shipped day
* Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day
* Postal service – tracking: 90 days from the shipped day

If you need assistance, please Contact Us.

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